DineEasy

📋 Overview

DineEasy ("we", "our", or "us") is a restaurant management application that helps restaurant owners, staff, and customers manage menus, orders, feedback, and operations efficiently.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the DineEasy mobile application. By using our app you agree to the practices described here.

📂 Information We Collect

• Account information — name, email address, mobile phone number used during registration and OTP verification.
• Restaurant information — restaurant name, address, operating hours, menu items, pricing, and categories.
• Order data — items ordered, table numbers, order status, timestamps, and payment amounts.
• Photos & media — images you capture or upload for menu items, combos, category covers, and staff profiles.
• Feedback & ratings — customer-submitted feedback and star ratings.
• Device information — device model, OS version, and unique device identifiers for app stability and support.
• Usage data — feature interactions, session duration, and error logs used to improve the app.

📷 Camera Access android.permission.CAMERA

DineEasy requests access to your device camera only for the following purposes:

• Capturing photos of menu items to display on the digital menu.
• Uploading combo-meal images and category cover photos.
• Taking staff profile photos for the team management section.
• Scanning QR codes for table ordering (if applicable).

Camera access is never used in the background, accessed without your explicit action, or used for surveillance purposes.

🗂️ Storage & File Access

DineEasy requests access to your device storage for:

• Selecting existing photos from your gallery to upload as menu item or profile images.
• Temporarily caching images for faster loading of menus and dashboards.
• Saving exported reports or receipts (if you choose to download them).

We do not access any personal files, documents, or media unrelated to the app.

🌐 Network & Internet Access

DineEasy uses internet access to:

• Sync orders, menus, and restaurant data in real-time with our secure backend servers.
• Authenticate users securely via AWS Cognito (OTP-based verification).
• Send email notifications for order confirmations, subscription updates, and support.
• Upload images securely to our cloud storage.
• Deliver in-app notifications about new orders and updates.

All network communication is encrypted using HTTPS/TLS. We do not transmit data over unencrypted connections.

📧 Email & Phone Number

• Email — used for account creation, order receipts, subscription invoices, and support communications.
• Phone number — used for OTP-based login verification only. We do not send unsolicited marketing SMS messages.

We do not share your email or phone number with third-party advertisers.

⚙️ How We Use Your Information

• To operate and provide DineEasy's core restaurant management features.
• To authenticate your identity securely.
• To process and display orders in real time.
• To send transactional emails (order status, billing, receipts).
• To analyse anonymised usage patterns and improve app performance.
• To respond to support requests.
• To comply with legal obligations.

🤝 Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to any third party.

We may share data with trusted service providers who help us operate DineEasy:

• AWS (Amazon Web Services) — cloud hosting, storage, and authentication (Cognito).
• Email service providers — for transactional email delivery only.

All service providers are contractually required to protect your data and may not use it for their own purposes.

We may disclose data when required by law or to protect the rights and safety of our users.

🗄️ Data Retention

We retain your data for as long as your account is active or as required to provide our services. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law (e.g., financial records).

🔒 Security

We implement industry-standard security measures including HTTPS/TLS encryption, AWS Cognito authentication, and access-controlled cloud infrastructure to protect your data. While no system is 100% secure, we continuously work to maintain strong data protection practices.

👶 Children's Privacy

DineEasy is intended for use by restaurant businesses and is not directed at children under 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it promptly.

✅ Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Withdraw consent for data processing at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at the email below.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the app after changes constitutes your acceptance of the updated policy.

📬 Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

DineEasy
Email: karthik14.dev@gmail.com